Erova Child Safety Standards

Purpose and scope

These standards apply to Erova — the website at erova.in and the Erova app — and to everything people do on it: profiles, photographs, messages and every other feature.

Erova is a dating platform for adults. Children have no place on it. Protecting children from sexual abuse and exploitation is still a priority for us, because any service where adults meet and talk can be misused to reach or harm a child, and because what we do when we see it matters.

These standards sit alongside the Community Guidelines and follow the same reporting and moderation procedures.

Adults only

Erova is only for people aged 18 and over. That is a hard limit, not a preference.

• People under 18 may not create an account, use any dating feature, or use Erova in any other way
• Nobody may misrepresent their age to get onto Erova, and nobody may help a person under 18 to do so
• Signing up asks for your date of birth, and Erova does not accept anyone under 18

An account we identify as belonging to someone under 18 is removed from Erova, and we act against anyone who helped them get on.

Zero tolerance for child sexual abuse and exploitation

Child sexual abuse and exploitation is never allowed on Erova, in any form, for any reason. This includes:

• Child sexual abuse material: creating, uploading, requesting, possessing, distributing or sharing it through Erova, including through links or by offering to supply it
• Grooming a child, sexually soliciting a child, sextortion, trafficking, and any other conduct meant to sexually exploit or abuse a child
• Sexualised conversation with a child, asking a child for sexual images, or trying to move a child to another app, a meeting or any other setting where they can be exploited
• Sexualising children in any way, including in text, drawings or images that are not photographs
• Trying to get around these rules through a profile, photographs, bio or prompt answers, private conversations or any other feature

This applies whether or not the child is on Erova, and whether or not the person says they were joking.

Reporting a child-safety concern

You can report a profile or a conversation from the profile and conversation screens in the app. For a concern about a child, choose "A user who may be under 18" if you think someone on Erova is under 18. For sexual content involving a child, or someone trying to exploit a child, choose the category that fits best — "Inappropriate or sexual content", or "Anything else" to describe it in your own words. The full list of categories is in the Community Guidelines.

You can also email a child-safety concern to support@erova.in with the subject "Erova Child Safety Report". Tell us what you saw, where on Erova you saw it, and the name on the profile if you know it.

Never send us, download, screenshot, copy or forward an image or video that may show a child being sexually abused. Sharing that material is itself a crime. Describe it and tell us where it is, and we will find it.

You can block anyone at any time, for any reason.

If a child is in immediate danger, contact the police first — in India, call 112. Childline India can be reached on 1098, and child sexual abuse material can also be reported to the National Cyber Crime Reporting Portal at cybercrime.gov.in.

How we review and act

Reports are read by trained human moderators, and a person makes every decision that carries a consequence. Reports about someone who may be under 18, and about the sexual abuse or exploitation of a child, are escalated ahead of the ordinary queue.

The exploitation of minors is one of the severe violations that skip Erova's usual warning ladder. Depending on what we find, we:

• Remove the prohibited content
• Restrict or suspend the accounts involved while we look into it
• Permanently ban the people responsible
• Escalate credible concerns to the authorities, as set out below

Every moderation decision and enforcement action is written to an audit log. Appeals follow the process in the Community Guidelines, but an appeal does not restore material that is unlawful to keep or share.

Child sexual abuse material and the law

When Erova becomes aware of material that may be child sexual abuse material, we:

• Remove it from view and stop it being shared further on Erova
• Suspend the accounts involved
• Keep the material and the related records only as long as the law requires for an investigation, restricted to the people who must handle them, and never use or share them for any other purpose
• Report confirmed child sexual abuse material to the appropriate authorities — in India, the police as the Protection of Children from Sexual Offences Act, 2012 requires, and other regional or national authorities, including the National Center for Missing & Exploited Children (NCMEC), where applicable law requires or provides for it
• Permanently ban the people responsible

We cooperate with lawful requests from competent authorities investigating the abuse or exploitation of a child, in accordance with applicable law.

Your cooperation, and changes to these standards

If we contact you about a child-safety report, please help us: tell us what you know, and keep any record we ask you to keep, without copying or sharing prohibited material. Using Erova means agreeing to cooperate with our child-safety investigations and with lawful investigations by the authorities.

These standards will change when they need to. When they do, the version number and the date it took effect are shown at the top of this page, so you can always see which one is in force.